Frequently asked questions
Shipping & Delivery
Domestic shipping typically ranges between 5-10 business days.
International shipping typically ranges between 7-20 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for orders in Canada & USA over $300.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 12 months of purchase if you notice any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Returns & Refunds
Yes, we offer full and partial refunds.
Please view our refund policy here.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please reach out to us if you have further questions about our refund policy.
The reason & region of return will decide who covers the return shipping costs.